Shipping policy

At Comfy Labs, we want your order to reach you quickly and safely. That’s why we offer free delivery across the UK, with most orders arriving the next working day. Below you’ll find everything you need to know about how we ship, track, and handle your order.

UK Shipping

Order Processing

All orders are prepared for dispatch up to 2PM, Monday–Friday (excluding bank holidays).
Mainland UK – Free Next Working Day Delivery on all orders placed before 2PM (Mon–Fri).
Outer UK Regions (Highlands, Islands, Northern Ireland) – Free delivery within 2–3 working days.

Please note: During busy periods, shipments may be delayed by a few days. If your order is significantly delayed, our team will notify you by email.

Couriers We Use

We work with trusted UK courier partners to ensure safe, reliable delivery:

Amazon Logistics UK
Royal Mail
DPD
ParcelForce

As your delivery progresses, you may also receive updates directly from the courier, alongside the confirmation and tracking emails we send. This ensures you’re kept fully informed at every stage of your delivery journey.

Tracking Information

Once your order has shipped, you will receive an email confirmation with your tracking details.
Tracking typically becomes active later in the afternoon once your parcel has been processed by the courier.

Incorrect or Incomplete Addresses

If you spot an error in your address, please contact us immediately.
Once an order has been dispatched, we cannot accept liability for incorrect addresses provided at checkout.
Delays caused by incomplete or incorrect addresses are not our responsibility, though we will always do our best to assist where possible.

Tip: Please double-check your address details before confirming your order to avoid delays or missed deliveries, you can also confirm on your order confirmation email.

Customs, Duties & Taxes

All orders are shipped from within the UK. The price you see at checkout is the final price you pay, there are no hidden charges or additional costs.

Damages

If your order arrives damaged (either by the courier or otherwise), please contact our support team immediately with clear photos or videos.
It’s important to report this promptly so we can raise a claim within the courier’s required timeframe (within 5 days of delivery).
Please keep all packaging materials and the damaged goods until your claim has been resolved.
We’ll work with you to resolve the issue as quickly as possible and ensure you receive a replacement or refund.

Tip: The sooner you let us know, the faster we can resolve your claim.