FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free delivery?
Yes, we offer free delivery across the UK on all orders.
How long will delivery take?
Orders are dispatched daily, Monday–Friday, from our UK warehouse. Standard delivery takes 1–3 working days, depending on your location.
Do you ship internationally?
Currently, we only deliver within the UK.
Can I track my order?
Yes, once your order has been dispatched, you’ll receive a tracking link via email or SMS.
What is your returns policy?
We offer 30-day returns for a full refund if you’re not completely satisfied. Items must be returned in their original condition.
How do I start a return?
Simply contact our support team, and we’ll provide return instructions.
Orders
Below are some of are common questions about orders
How do I place an order?
You can place your order securely through our website. Just add your chosen product to the cart and check out.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Klarna (for flexible payment options).
Will I get an order confirmation?
Yes, you’ll receive an email confirmation immediately after placing your order.
Do you offer gift options?
Yes, at checkout, you can select gift options such as gift wrapping.
Products
Below are some common questions about our products
What makes Comfy Labs pillows different?
All our pillows are engineered with advanced fabrics, premium foams, and ergonomic designs, backed by research for better sleep.
Are your pillows adjustable?
Yes, our Hybrid range includes customisable shredded memory foam, so you can tailor the height and firmness to your liking.
Are the materials safe?
Absolutely. Our pillows use CertiPUR-US® certified foams and OEKO-TEX® certified fabrics, tested for safety and quality.
How do I clean my pillow?
Each pillow comes with a removable, machine-washable cover. The foam core should not be washed but can be spot-cleaned if necessary.
Do your pillows help with neck or back pain?
Our cervical range is specifically designed for ergonomic neck and spinal support. While not a medical device, many customers find relief and improved comfort.
Do your pillows sleep cool?
Yes, most models feature CoolTex™ cooling fabrics or 3D AirMesh for better airflow and fresher sleep.
How long will my pillow last?
With proper care, our pillows are built to last years of consistent comfort and support.
How often should I replace my pillow?
We recommend replacing your pillow every 18–24 months for the best hygiene and support. With proper care, Comfy Labs pillows are built to last longer than standard pillows, but if you notice flattening, loss of support, or changes in comfort, it may be time for a fresh one.